Post Date: October 7, 2020

eHarmony is one of the more popular dating platforms on the market. Its price point makes it attractive to find quality matches. However, some may not be satisfied with the price point and overall experience.

To cancel your eHarmony subscription, log into your account, click on the date and settings tab, and click “cancel my subscription.” This will cancel your subscription. Remember that you will still have to pay for the remainder of the month.

In this article, we’re going to show you step-by-step how to cancel your eHarmony subscription.

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How To Cancel An eHarmony Subscription

Canceling your eHarmony subscription may seem difficult. eHarmony doesn’t make it easy to cancel for a reason; they want you to remain on the platform.

We always recommend that you consider a few things if you decide to cancel.

First, ensure that all matches you talk to are secured through a phone number or a third-party app. If you decide to cancel your subscription, you won’t talk to your matches anymore.

Ask them for a phone number and ensure that all of the matches you want to take off the platform know that you’re leaving. Leaving a person hanging is one of the worst feelings; it’s good karma to make sure you let them know you’re leaving the platform.

Second, eHarmony has built an app that it’s completely irrelevant to use unless you pay for their subscription.

For example, eHarmony users cannot actively match, talk to, or even like other profiles without being part of their subscription.

If you decide to cancel, you’ll need to repurchase the subscription to access these basic functionalities.

Last, if you decide to cancel and delete your profile, you will need to take the lengthy compatibility test all over again. The compatibility test takes roughly around 25-30 minutes to finish and can be very time-consuming.

Deleting your profile will make you go through that entire process again. We recommend you really consider all of these consequences before actively deleting your profile.

How To Cancel eHarmony On The Web

If you decide to delete eHarmony, there are a few ways to do it. First, if you purchased your subscription on the web, here’s how to cancel.

  1. Log into your account on
  2. Click on the down-arrow next to your profile picture at the top of the screen
  3. Click “Data & Settings”
  4. Click “Cancel My Subscription”
  5. Enter your password to confirm the cancellation
  6. Read through all of the fine print about canceling your subscription
  7. Confirm your cancellation
Cancel eHarmony

It’s important to note that eHarmony has locked you in for your remaining payments. If you paid for three months, you must pay for those three months. As eHarmony mentions on their support page about cancellations:

eHarmony Cancel subscription

Turning off the subscription will turn off auto-renewal. If you have questions about this process, contact eHarmony directly and talk to their support team.

How To Cancel eHarmony On Mobile

Canceling eHarmony on mobile is similar to how you would cancel any other purchase you’ve made on mobile.

Due to the fact, eHarmony is sold on the app store, it goes through the app store guidelines for cancellations.

Cancel eHarmony

Users must go through the cancellation process through iTunes for subscriptions purchased through Apple.

If you have any issues on mobile, eHarmony recommends that you go directly to Apple with any questions, as eHarmony does not deal directly with mobile cancellations.

Check Your Membership Status

We recommend you check your membership status to ensure that it’s completely canceled.

To access the membership status for cancellation, you’ll need to follow these steps:

  1. Log into your eHarmony account
  2. Click the dropdown menu next to your profile picture
  3. Select “Data & Settings”

This will display your length of membership, date of purchase, and course if you need to cancel your membership (shut off auto-renewal)

This is found on the web, so find yourself a web browser or use a computer if you need to access this information. This is the only way to find your cancellation preferences is to access the data & settings menu.


We recommend you take time to really decide if you want to cancel eHarmony before actually making the decision. As mentioned, the compatibility test will need to be retaken if you decide to delete your membership completely.

If you had a bad experience with eHarmony, we recommend taking some time to use the app 1-2 hours a day to get the full experience with matches.

It may take weeks or even months to find quality matches. Patience is the key to dating apps to attract the person of your dreams.

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About the Author

Julia has over 10+ years in the mobile dating app space as a consultant and analyst. Her work has been featured on top websites like Mashable and Women's Health Mag. She writes these blogs to help singles find their true love and life long companion!